FAQ – QUESTIONS AND ANSWERS
Welcome to the FAQ (Frequently Asked Questions), answers to frequently asked questions about Telema.
Here you will find some useful answers on everything related to our products and services.
Why choose Telema?
The success of Telema is based on the commitment of skilled and motivated employees, whose experience has been acquired directly beside the restaurant and hotel. Expertise, technical skills software and hardware related to electronics differentiate it from local retailers, software purchased in the country and resold to the end of the just business. The relationship with our customers, must be sustainable, based on trust and on continuous updates of the suite and technical support, and training. The our passion for detail and attention to customer needs, we solve customizing each installation putting hand to the source code of our properties, it makes us different from “sellers of cash registers and touchscreen”.
What additional services with the purchase of Telema software?
free updates, technical support and on-sitee hot-line complement the range of services available to customers who love the all inclusive service.
Compatibility that have the software?
Telema all products are compatible with the Microsoft Android systems, databases used: Access and MySQL.
Because the radio frequency and no bluetooth?
The radio frequency ORDERMAN and ‘safe / unassailable. The signal propagates to 433mhz more simply, even through walls, walls, floors. And ‘almost entirely free from interference and covers interior ranges of 50 / 70mt and external 200mt.
Networks and wireless handhelds have made great strides in the last 5years and catering, thanks to handheld semirugged battery with increased duration (never like Orderman whose autonomy is 14hrs) have become the cheaper alternative (although the cost of the radio frequency to be seen in the long term)
The bluetooth networks are to be avoided. Action rays limited (even long range) instability, unreliable in catering
OneTouch eat find it in Italy?
ONETOUCH eat is a software suite created in 1990 to solve the problems of a number of very large rooms (700 seats) on the beautiful coast of Sardinia. After more than 20 years it has more than 1000 installations (active licenses) throughout Italy and especially in the northern region like Lombardy, Piedmont, Liguria, Tuscany, thanks to close cooperation with specialized partners in the area and the work of the Agency in Liguria.
Thanks to significant volumes of regional and national sales, the Telema with ONETOUCH eat system, offers its customers and prospects the best commercial offer in terms of product quality, the best technology to date at very competitive prices on the market and software.
Let us always remember that Telema only operates exclusively in the professional catering market as a software manufacturer, therefore excludes all Bluetooth systems and low profile (wireless access point home by 40/100 Euro, PDAs and smartphones from 200/300 Euros with poor battery life and no ipx certifications, touch computer from 400-800euro)
Recall that Telema not conceives an installation, without adequate verification of the feasibility of the local radio checks, wiring cables in a workmanlike manner and test certificate, proper training and coaching starting.
All this has a cost, that those who give the system or almost manages superficially because its main business is the sale.
Telema where software is art.